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Privacy Statement
What can I expect from Anchor Care?
Anchor Care is committed to protecting the privacy and security of all personal and sensitive information we collect, including health information. We strictly comply with all applicable State and Commonwealth privacy laws.
All employees, contractors, and subcontractors of Anchor Care are required to operate under written agreements that ensure full compliance with privacy and confidentiality obligations.
As a client of Anchor Care, you can expect:
To be informed about what information we collect and why
That your information will be handled securely, confidentially, and respectfully
Reasonable steps will be taken to ensure your information is accurate, up to date, and protected
We will always seek your consent before sharing your information with another organisation or individual. You may withdraw your consent at any time. Information will only be shared where it supports the delivery of your services or where required by law.
If your information needs to be transferred to another organisation or person, this will be done securely and confidentially. When information is used for reporting or planning purposes, it will be de-identified so you cannot be personally identified.
What are my rights and responsibilities regarding privacy and confidentiality?
You have the right to:
Access the personal information we hold about you
Request corrections to ensure your information is accurate and current
To help us maintain accurate records, we ask that you notify us promptly of any changes to your personal details or circumstances.
We welcome your feedback and suggestions to improve how we manage and protect your information.
How do I contact Anchor Care regarding privacy matters or complaints?
If you have any questions, concerns, or requests to:
Access your personal information
Obtain a copy of our Privacy and Confidentiality Policy
Make a privacy-related complaint
You may speak with your Client Adviser or request to speak with our Privacy Officer.
Contact details:
📞 +61 3 9111 2464
📧 connect@anchorcare.com.au
If you believe Anchor Care has not met its obligations under relevant privacy legislation, you have the right to lodge a complaint with our Privacy Officer. You may also contact the Office of the Australian Information Commissioner (OAIC) or your relevant State Privacy Commissioner. In matters relating to health records, you may contact a specialist body such as the Health Services Commissioner.
Phone recordings
When contacting Anchor Care, your phone call may be recorded for training, quality assurance, and coaching purposes.
If you do not wish your call to be recorded, please inform our team member when your call is answered.
If you would like access to a phone call recording, please contact our Privacy Officer and provide the date and time of your call.
Website Terms of Use
By accessing or using the Anchor Care website, you agree to be bound by these terms of use. If you do not agree, please discontinue use of the website.
Continued use of the website or ongoing engagement with Anchor Care constitutes acceptance of these terms.
How we collect information via this website
Anchor Care may collect personal information through:
Direct collection – information you provide to us
Third parties – such as carers, family members, service providers, partner organisations, or authorised representatives
Passive collection – information automatically collected when you interact with our website (such as cookies and device data)
You may browse the Anchor Care website without providing personally identifiable information. Where lawful and practicable, you may choose to remain anonymous or use a pseudonym when interacting with us.
What personal information we collect and why
Personal information collected may include (but is not limited to):
First and last name
Contact details (phone number, email, address)
Employer or organisation details
Any information you voluntarily provide via the website
This information is collected to:
Deliver services
Respond to enquiries
Provide information about Anchor Care services
Improve our service delivery and website experience
Passive website data collection
To improve your experience, Anchor Care collects anonymised website usage data through tracking technologies.
This may include:
Device data
IP address (anonymised)
Device type and screen size
Browser information
Country-level location
Preferred language
Log data
Pages visited
Referring websites
Date and time of access
How we use your personal information
Anchor Care may use or disclose your personal information:
For the primary purpose it was collected
For related service, administrative, and operational purposes
To provide service updates, information, or promotions
To investigate potential breaches of law, policy, or website terms
For service improvement and quality assurance
In the event of a business transition
Where required or authorised by Australian law
For any purpose you later consent to
How we secure and manage your personal information
If Anchor Care receives unsolicited personal information, we will:
Apply the same privacy protections, or
Destroy or de-identify the information where lawful and reasonable
We take reasonable steps to ensure personal information is:
Secure
Accurate and up to date
Protected from misuse, loss, unauthorised access, or disclosure
Information that is no longer required will be securely destroyed or permanently de-identified.
While we take all reasonable precautions, we cannot be held liable for matters outside our control, except where liability cannot be excluded by law. If you become aware of any privacy or security breach, please notify us immediately.
We'd love to hear from you
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