Frequently Asked Questions (FAQ)
We’re here to make things clearer for you.
Whether you’re exploring care options for yourself or a loved one, our goal is to help you make informed, confident decisions.
About Our Services
Anchor Care offers a wide range of in-home care services for both Aged Care and Disability Care. Our supports include personal care, domestic assistance, community access, respite care, transportation, and tailored support plans designed around your individual needs and goals.
Every person’s needs are different. We start with a personal consultation to understand your situation, preferences, and care goals. From there, we’ll recommend the most suitable services and support plans for you.
Yes. We can arrange overnight, short-term, or 24-hour care depending on your needs and level of support required.
Getting Started
It’s simple. You can contact our team through our website, call us directly, or visit our office. We’ll discuss your care requirements and guide you through every step of the process.
Not necessarily. We support both funded and private clients. If you already have an NDIS plan or receive aged care funding, we can work with your current package. If you’re self-funded, we’ll tailor a private care plan for you.
We aim to make the process as quick and seamless as possible. Once your care plan is in place and your preferences are confirmed, services can typically start within a few days.
Funding and Fees
Anchor Care services can be funded through the NDIS, Home Care Packages, or private (self-funded) arrangements. Our team can assist you in understanding your options and navigating funding eligibility.
This depends on your funding arrangement and the type of support you receive. We’ll provide a clear cost breakdown before services begin—no hidden fees or surprises.
Our Team and Approach
All Anchor Care staff are qualified, compassionate, and thoroughly vetted. We carefully match you with carers based on your preferences, needs, and comfort level.
Absolutely. We believe in providing care that feels right for you. If you’d like to change your carer for any reason, our team will work with you to ensure you’re comfortable and satisfied with your support.
Anchor Care adheres to national standards for disability and aged care. Our carers undergo continuous training, police checks, and supervision to ensure the highest level of safety and professionalism.
Other Common Questions
Anchor Care services clients across Victoria. You can contact us to confirm availability in your local area.
We value your voice. You can contact our team directly or submit feedback through our website. Every concern is handled promptly and confidentially.
📞 Call: +61 3 9111 2464
📧 Email: info@anchorcare.com.au
🌐 Visit: www.anchorcare.com.au
Discover how Anchor Care can help you live safely and happily at home in your community.
Need support? We're here to help.
Choosing the right care can feel overwhelming, but you’re not alone. Our knowledgeable team is here to help you navigate your options and find the best path forward for a safe, happy life at home.
