Care Management – SaH Category 5 Services
Your Care, Your Way – With Expert Guidance
Comprehensive Assessments & Tailored Care Plans
Effective aged care goes beyond delivering services—it’s about understanding each person’s unique needs, goals, and preferences. Under the Support at Home program, Category 5: Care Management focuses on planning, coordination, and continuous review to ensure care remains relevant and responsive.
Our care management model includes:
- Comprehensive Assessment: We take the time to understand each client’s health, lifestyle, cultural background, and personal goals.
- Care Planning: We develop a tailored care plan that evolves with changing circumstances, ensuring services remain aligned with the client’s needs.
- Goal-Oriented Support: We help clients set and achieve goals that promote independence, wellbeing, and quality of life.
These practices are aligned with the new Aged Care Quality Standards, which require providers to deliver person-centred, culturally safe, and rights-based care. Our approach ensures that clients are active participants in their care journey, not passive recipients.
Ongoing Monitoring & Service Coordination
Care needs change over time, and our role is to ensure that services adapt accordingly. Under the new Act, care management includes:
- Coordination: Ensuring services are delivered seamlessly across providers, including allied health, nursing, and social support.
- Review: Regularly monitoring progress and adjusting support when required.
- Advocacy & Support: Helping clients navigate the aged care system, access additional services, and make informed decisions.
We are preparing to meet the digital reporting and compliance requirements of the Support at Home program, including:
- Use of the Government Provider Management System (GPMS) for care documentation and updates.
- Integration of the Statement of Rights into all care planning and client communications.
- Transparent service agreements that reflect client preferences and ensure accountability.
Our care managers will be trained to uphold the principles of supported decision-making, ensuring that clients retain control over their care and are empowered to make choices that reflect their values.
Our Commitment to Reform-Ready Care Management
As we prepare to deliver Category 5 services under the new Aged Care Act, we are:
- Building a care management framework that supports flexibility, responsiveness, and transparency.
- Training our team to meet the new Code of Conduct and care coordination standards.
- Embedding continuous improvement into our service delivery, using client feedback and outcome tracking to refine care plans.
We believe that care management is the foundation of high-quality aged care. It’s where trust is built, goals are set, and lives are supported with dignity and respect.
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