Daily Living Support – SaH Category 1 Services
Making Everyday Life Safer, Easier, and More Connected
Domestic Assistance & Personal Care
Under the Support at Home program, launching on 1 November 2025, Category 1: Help with Daily Living includes essential services that support older Australians to live independently at home. These services are designed to maintain safety, comfort, and dignity in daily life.
We provide:
- Domestic Assistance: Help with cleaning, laundry, meal preparation, and household tasks.
- Personal Care: Support with showering, dressing, grooming, and mobility.
These services are part of the Everyday Living and Independence categories defined in the new program.
They are intended to reduce physical strain, promote hygiene, and support older people in maintaining their routines and independence.
Our service model is aligned with the Strengthened Aged Care Quality Standards, which require providers to deliver care that is respectful, culturally safe, and tailored to individual needs.
Social Support & Transport Services
Social connection and mobility are vital to wellbeing. Under the new Act, older Australians have the right to participate in society, maintain relationships, and access their communities.
We offer:
- Social Support: Companionship, community outings, and activities that help maintain social connections.
- Transport Services: Safe, reliable assistance to attend appointments, shopping, and social activities.
The Support at Home program includes enhanced transport assistance, including coordination with community transport providers and access to subsidies for eligible clients. These services are designed to reduce isolation and promote active engagement in daily life.
Our approach ensures that clients can continue doing the things they love, with support that respects their choices and preferences.
Our Commitment to Reform-Ready Service Delivery
We are preparing to deliver Category 1 services under the new Aged Care Act by:
- Aligning with the Support at Home Service List and program manual.
- Embedding the Statement of Rights into all client communications and service agreements.
- Training our team to meet the new Code of Conduct for Aged Care, including worker screening and cultural safety standards.
- Implementing digital systems for reporting, compliance, and client feedback.
Our goal is to deliver services that are not only compliant but also compassionate, empowering, and responsive to the diverse needs of older Australians.
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