Home Care Packages – Evolving with the New Aged Care Act
Empowering Independence Through Reform-Ready Home Care
What Are Home Care Packages Under the New Act?
Our Home Care Package (HCP) service model is built to support older Australians who wish to live independently at home while receiving the right level of assistance. Under the current framework, the services are grouped across Levels 1 to 4, ranging from basic help with daily tasks to higher-level, complex care needs.
As the aged care sector transitions to the Support at Home (SaH) program under the new Aged Care Act (commencing 1 November 2025), these levels will be replaced by care categories that better reflect the types of support older Australians need. Our model is already aligned with these categories to ensure a seamless transition for our clients.
We are preparing to deliver services under the following SaH categories:
- Category 1: Help with Daily Living – including domestic assistance, personal care, social support, and transport.
- Category 3: Health & Specialised Support – including nursing care, medication management, and chronic condition support.
- Category 5: Care Management – including assessments, care planning, coordination, and review.
As a provider, we are committed to delivering flexible, person-centred care that respects the dignity, independence, and preferences of each individual. Our services are designed to meet both current HCP requirements and future SaH expectations.
Transitioning Seamlessly to Support at Home
The Support at Home program is a major reform that will simplify and improve how aged care services are delivered in Australia. It introduces a rights-based framework, clearer service categories, and stronger accountability for providers.
We are actively preparing for this transition by:
- Aligning our service delivery with SaH categories to ensure continuity of care.
- Training our staff to meet the new Aged Care Quality Standards, including strengthened governance and client engagement.
- Implementing digital systems for reporting and compliance, including integration with the Government Provider Management System (GPMS).
- Embedding the Statement of Rights into all client communications and agreements.
Our goal is to ensure that clients experience no disruption in their care and benefit from improved transparency, choice, and quality. Whether you’re receiving basic support or complex clinical care, our services will remain consistent, compassionate, and compliant.
We are also working closely with the Aged Care Quality and Safety Commission to meet new registration requirements, including:
- Worker screening and Code of Conduct adherence
- Transparent pricing and service agreements
- Continuous quality improvement and client feedback mechanisms
By preparing early and aligning with the reforms, we give our clients and their families peace of mind that their care will remain stable, respectful, and tailored to their needs.
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